Answered on the first ring, 24/7.
An agent that answers your phone and website chat, books the appointment, texts the confirmation and hands off to a human the moment it should. Trained on your services, your areas and your tone.
- After-hours calls go to voicemail and the caller goes to the next company.
- Your office manager can't answer phones and the counter at once.
- Website chat is a bot that annoys people.
- You've lost count of the missed calls.
Everything voice & chat agents should include.
Specific deliverables, not a menu of jargon. If it's on this list, it's in the work.
Answers on the first ring, 24/7
Phone, website chat and SMS.
Books, reschedules and confirms
Straight into your calendar or CRM.
Knows your business
Services, prices, areas, hours, and how you talk.
Hands off on your rules
To a human, the on-call tech, or a callback.
Every conversation reviewed
We read them; the agent gets better weekly.
Honest about being an agent
Transparent, and tests better that way.
Four steps, every time.
- 01
Map the calls
How your phone goes today and where it drops.
- 02
Build
Trained on your business; tested with your team.
- 03
Connect
Calendar, CRM, phone system, texting.
- 04
Watch and improve
Reviewed weekly; summarized monthly.
Same craft. Different playbook.
What voice & chat agents looks like where you work.
So far, with the businesses we've worked with
Questions people ask us
Will customers know it's an agent?
Yes, if you want them to. We recommend it; it tests fine and it's honest.
What if it can't answer?
It says so and hands off, on rules you set. It never bluffs.
How many calls did you miss this week?
Bring your call log. We'll show you what an agent would have booked.