Software that keeps working, and a human when it doesn't.
Monitoring, updates, security and support for the site and tools you depend on. Fixed monthly, so a broken form at 6pm is our problem, not yours.
- The site went down and nobody noticed for two days.
- Updates are scary so nobody runs them.
- Your last developer vanished.
- A broken form cost you a week of leads.
Everything maintenance should include.
Specific deliverables, not a menu of jargon. If it's on this list, it's in the work.
Uptime and security watched
Alerts before customers notice.
Updates applied without drama
Tested first, rolled back if needed.
A named person who answers
Not a ticket queue.
Small changes included
Hours, prices, photos, a new page.
Backups you can restore
Tested, not assumed.
A monthly note
What changed, what we watched, what's next.
Four steps, every time.
- 01
Take over
Access, backups and a health check.
- 02
Stabilize
Fix what's fragile.
- 03
Watch
Monitoring and alerts.
- 04
Improve
Small changes and updates every month.
Same craft. Different playbook.
What maintenance looks like where you work.
So far, with the businesses we've worked with
Questions people ask us
Can you take over a site someone else built?
Yes. We start with a health check and tell you what we find.
What's the response time?
Fast for outages, same business day for everything else. Written into the agreement.
Let's keep it running.
Thirty minutes. Tell us what you depend on; we'll tell you what we'd watch.