Bring last year's customers back.
The cheapest customer is the one who already knows you. Reactivation, reminders and offers by email and text, timed to when they're likely to need you again.
- You have 4,000 past customers and no way to reach them.
- Reminders go out by hand, when someone remembers.
- Your "newsletter" is a coupon nobody opens.
- Texting feels risky so you don't.
Everything email & sms should include.
Specific deliverables, not a menu of jargon. If it's on this list, it's in the work.
Reactivation sequences
Past customers reminded at the right interval, with the right reason.
Seasonal reminders and offers
Tune-ups, checkups, renewals, before they shop around.
Lists cleaned and segmented
By service, by date, by value, so messages are relevant.
Compliant texting
Opt-ins, quiet hours and opt-outs handled properly.
Automated, with a human review
Sequences run themselves; a person checks the tone.
Revenue tracked
Every send tied to the bookings it produced.
Four steps, every time.
- 01
Clean the list
Who you have, what they bought, when.
- 02
Design the rhythm
Which message, to whom, when.
- 03
Launch
Sequences live, opt-ins in place.
- 04
Refine
Open, click and booking rates improved monthly.
Same craft. Different playbook.
What email & sms looks like where you work.
So far, with the businesses we've worked with
Questions people ask us
Is texting customers legal?
Yes, with consent and the right handling. We set it up properly so it stays that way.
Can this connect to our CRM?
Most of them. Lists and results flow both ways.
Let's wake the list up.
Thirty minutes. Bring your customer count; we'll show you what it's worth.